Outcome
You can choose the correct send method and property structure, manage drafts safely, and interpret the hub’s latest 50 history rows.
Navigation path
Email Blasts
Access
Included with any paid CREBuilder plan. Saved drafts and send history stay listed if a subscription lapses.
On this page
Before you start
Data, sources, and access to prepare
- At least one completed document to create a campaign
- Mail readiness for hosted sends, or an external campaign tool for downloaded HTML
Read the three hub areas
| Hub area | What it controls |
|---|---|
| Send with | CREBuilder Mail hosted delivery or Download HTML for external sending |
| Drafts | Autosaved campaigns with Edit, Duplicate, and permanent Delete |
| Recent blasts | The latest 50 returned history records with subject, method, status, date, and provider-era label where applicable |
Choose the delivery boundary before composing
Hosted Mail versus Download HTML
The same design can end at two very different responsibility boundaries.
CREBuilder campaign design
CREBuilder Mail
Recipients, suppression, review, and hosted send
Download HTML
No recipients or delivery
External campaign tool
User imports HTML, adds audience, and sends
- CREBuilder campaign designCREBuilder Mail
- CREBuilder campaign designDownload HTML
- Download HTMLExternal campaign tool
- 1
Review hosted readiness
Email Blasts > Send with
Read the CREBuilder Mail tile and setup checklist.
Expected result: The tile shows ready or the exact gate that prevents hosted sending.
If this step does not work
If the status cannot load, retry it. Download HTML stays available either way.
- 2
Choose CREBuilder Mail
Composer > Send with > CREBuilder Mail
Use hosted Mail when CREBuilder should validate recipients, suppress protected addresses, review when required, and deliver separate messages.
Expected result: The composer includes audience and hosted send controls.
If this step does not work
If Mail is not ready yet, keep the draft and finish setup. Recipients in the composer receive mail only through CREBuilder Mail.
- 3
Choose Download HTML
Composer > Send with > Download / other apps
Use Download / other apps when your own email platform will handle the list, scheduling, and delivery.
Expected result: The main button changes to Download HTML and the composer prepares a file for your platform.
If this step does not work
After download, import the file into the external system and perform its full compliance and audience workflow.
Start the right property structure and manage drafts
- 1
Start a new blast
Email Blasts > New email blast
Choose Individual property or Multi-property.
Expected result: The completed-document chooser opens in the matching selection mode.
If this step does not work
If no documents load, select Retry. If none are completed, return to Build and finish a listing.
Use the hub to choose a sending method, resume drafts, create a campaign, and inspect the available campaign history. - 2
Search completed documents
New email blast property chooser > Search
Enter the property name or address.
Expected result: The chooser narrows its completed-document results.
If this step does not work
The chooser displays up to the current first 100 results, so refine the search when the intended property is not visible.
- 3
Select completed source documents
New email blast property chooser > results
Choose one document for Individual property mode or at least two for Multi-property mode.
Expected result: The composer opens with the selected property data.
If this step does not work
Return to the chooser if an unintended property appears.
- 4
Resume or duplicate a draft
Email Blasts > Drafts
Select Edit to continue the same draft or Duplicate to create an independent copy.
Expected result: Edit opens the draft; Duplicate adds a separate draft with copied design state.
If this step does not work
Confirm the source properties and current contact data after duplicating.
- 5
Review draft deletion
Drafts > Delete confirmation
Read the complete permanent-delete confirmation.
Expected result: The selected draft and irreversible effect are clear.
If this step does not work
Cancel if the draft or retained content has not been verified.
- 6
Delete the selected draft
Drafts > Delete confirmation
Select Delete.
Expected result: The draft leaves the hub without affecting source documents or sent history.
If this step does not work
There is no Trash recovery for this action. Duplicate or export needed content first.
Handle hub limitations and empty states
New email blast is unavailable on an inactive subscription
Likely cause: New campaign creation and hosted delivery require current paid access.
- Review the current subscription state.
- Preserve any past drafts or history that remain visible.
- Restore entitlement before creating or sending new work.
The property chooser is empty
Likely cause: No permitted document is completed, or the request failed.
- Read whether the screen says empty or error.
- Use Retry for an error.
- Complete an eligible source document, then return.
An older blast is not in Recent blasts
Likely cause: The hub loads the latest 50 history rows, not an unlimited archive.
- Do not call the table full history.
- Use the visible latest records for routine recovery.
- Contact support with subject, date, sender, and operation context when an older record is required.
A history row has a legacy provider label
Likely cause: Past integrations remain labeled historically even though new sends use CREBuilder Mail or HTML download.
- Treat the label as historical evidence.
- Do not expect that provider to be a current send tile.
- Use current Mail setup for new hosted sends.
Final verification
- The selected delivery method is CREBuilder Mail for hosted sending or Download HTML for an external platform.
- The composer or resumed draft contains the intended completed source document or documents.
- If you duplicated a draft, the new draft is a separate copy of the intended design.
- If you intentionally deleted an obsolete draft, only that draft leaves the hub; source documents and sent history remain. Drafts you still need remain available.
- Recent history is interpreted within its latest-50-row scope. Opening or saving a draft does not send a campaign.
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