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GuideOM Walkthrough

Building an Offering Memorandum

A complete walkthrough of every wizard step

This guide walks you through every section of the CREBuilder wizard for a single-property OM, from the creation flow to PDF export. Each step shows a real screenshot of the actual interface with numbered callouts explaining the controls.

Building for multiple properties? See the Multi-Property & Portfolios guide

What is an Offering Memorandum?

An Offering Memorandum (OM) is the marketing document used to sell commercial real estate investment properties. It gives buyers everything they need to evaluate the deal: property details, financial analysis, tenant information, market data, and professional photography — think of it as the property's resume.

CREBuilder's wizard walks through every section. You don't have to complete sections in order; jump around freely from the right sidebar. Changes save automatically as you work.

Before you start — get these from the deal

The wizard saves as you go, but having these items in front of you up front makes the whole flow about 30 minutes instead of two hours of back-and-forth.

  • • Property address, name, and asking price
  • • Photos (cover + interior + aerial)
  • • Rent roll (tenants, SF, rent, lease dates)
  • • T-12 (trailing twelve months) operating statement
  • • Property tax bill + insurance + CAM expenses
  • • Survey or site plan if available
  • • Cap rate target or NOI
  • • Sales + rental comps (3-5 each)
  • • Co-listing agent / team info
  • • Brokerage's standard confidentiality language

Not sure what NOI, NNN, Cap Rate, Pro Forma, or WALT mean? Open the CRE Glossary — plain-English definitions of every term used in this guide, organized by category.

1. Pick the Marketing Package

Creation starts by picking what kind of document you're making. For this walkthrough we're building an Offering Memorandum — the most comprehensive option, ideal for investment sales with full financials.

Marketing Package selection grid with all 6 document types
  1. 1Offering MemorandumThe gold standard. Financials, rent roll, comparables, investment analysis, tenant profiles, market data, photography.
  2. 2Sales Teaser / SummaryConcise deal summary for email blasts and initial buyer outreach before sharing the full OM.
  3. 3Leasing PackageLease-up marketing — available space, lease terms, property features for attracting tenants.
  4. 4For Sale / For Lease FlyerOne-page sheets for email blasts and broker networks. Single-property only.
  5. 5Broker's Opinion of ValueFormal property valuation with comparables and market analysis. Common for bank underwriting and estate valuations. Single-property only.

OM, Sales Teaser, and Leasing Package all support single OR multi-property mode (you pick on the next sub-step). Flyers and BOVs are single-property only.

2. Pick the Property Type

After picking the package, choose the property type. Your selection tailors the wizard steps, financial models, rent-roll columns, and template layouts. Multi-property docs skip this step — each building gets its own property type later on the Buildings step.

Select Property Type screen showing the 10 commercial property type cards
  1. 1Ten user-facing types: Retail, Office/Medical, Multifamily, Industrial, Land, Hospitality, Self-Storage, Mobile Home Parks, Mixed-Use, and Net Lease. Each one adapts the wizard's content sections, financial logic, and which rent-roll/expense fields appear.

Multi-tenant retail centers go under Retail. Single-tenant absolute-net deals (Walgreens, Dollar General, single-tenant bank branches) use Net Lease. Medical offices fall under Office/Medical.

3. Pick a Template & Brand Color

CREBuilder ships with six theme templates — Classic, Modern, Professional, Executive, Premium, and Heritage. Each theme uses a distinct typography and layout style. You can switch templates later from the Review step without losing any content.

Template selection screen with brand-color picker on the left and six theme cover previews on the right
  1. 1Brand Color12 quick-pick swatches plus a custom color wheel for exact brand match. Secondary color is auto-derived. Annual subscribers can also request a fully custom branded template at /custom-templates.
  2. 2Pick Your Brokerage16 brokerage-branded palettes pre-built for CBRE, JLL, Cushman & Wakefield, Marcus & Millichap, and others.
  3. 3Color Palettes16 curated multi-color schemes for users who prefer a designer-picked look over a single brand color.
  4. 4Six theme cover previewsClassic (traditional layout), Modern (bold geometric), Professional (refined corporate), Executive (editorial/luxury), Premium (full-bleed hero), and Heritage (serif headline). Previews update in real time as you change colors.

Themes are layout-only — your brand color flows through every theme. Pick a template you like the structure of, then refine the color to match your firm.

4. Enter Contact Info (first-time only)

On your very first document, the wizard asks for your contact info. The details save to your account profile and auto-fill on every future document — so you'll only see this step once.

Contact Info step for first-time users — name, email, phone, company
  1. 1Already signed in? This step is skipped entirely. The wizard pulls from your profile and drops you straight into the editor.

5. Property Details

This is where you enter the basic property information that flows through the entire document. The property name appears on the cover page, in the header of every interior page, and as the doc title in your dashboard.

Property Details wizard step with property name, address autocomplete, and selling price
  1. 1Property nameThe marketing name buyers see first — e.g., "Sunset Plaza Shopping Center" or "1234 Main St Office Building". Saves every 800ms while you type plus on blur, so closing the tab mid-edit is safe.
  2. 2Address autocompleteStart typing the street address and Google autocomplete suggests matches. Picking a suggestion fills in the city, state, ZIP, and coordinates automatically — and unlocks the Property Data auto-fill on the next step.
  3. 3Selling priceAsking price for the document. Pick whether to show the price, hide it, or display "Negotiable" on the cover. Price-per-SF auto-calculates once you enter building size on the Property Data step. Selling Price flushes to the server on blur so closing the tab inside the debounce window doesn't lose the edit.
  4. 4Document Sections sidebarEvery wizard section is listed on the right. Green check = completed, orange dot = currently editing, gray = not visited. Click any completed section to jump back and edit.

Address autocomplete works best when you start with the street number. If the property is new construction or not yet in Google Maps, you can type the full address manually.

6. Property Data

Enter the building specifications. These data points feed the Property Summary page and the Key Facts boxes on the cover. The visible fields adapt to your property type — Multifamily shows units, Industrial shows clear height, Hospitality shows room count, and so on.

Property Data step with building details and a Lookup Property Data button
  1. 1Building detailsStandard fields are Year Built, Lot Size (acres + SF), Building SF, Number of Units/Suites (total physical units including vacant), Stories, and Parking. Not all are required — fill in what you have.
  2. 2Lookup Property DataPulls Year Built, Lot Size, Building SF, Zoning, Parcel ID, and other facts from public records (ATTOM). Coverage is roughly 70-75% of properties — newly built, recently subdivided, or non-disclosure-state properties (TX, UT, ID) may return partial or no data. Fill the gaps manually.
  3. 3Custom fieldsAdd property-specific labels like Traffic Count, Anchor Tenants, Clear Height, LEED Certification, or any label/value pair. Drag rows to reorder them; click the trash to remove them.

For multi-property docs, Property Data lives PER building — switch between buildings using the Building Selector chip at the top of the step. Also note: Property Tax pulled from ATTOM reflects the LAST assessed value; after a sale most jurisdictions reassess. Underwrite to forward-year tax based on the new assessment.

7. Executive Summary

A 2-3 paragraph overview of the investment opportunity. This is the first content page buyers read after the cover, so it should capture attention and summarize why this property is worth their time.

Executive Summary rich-text editor with category tabs and AI suggestions
  1. 1Rich-text editorFull-featured editor with bold, italic, bullet lists, and paragraph formatting. The formatting carries through to the final PDF.
  2. 2Category tabsSwitch between Opening Statement, Property Description, Location & Access, Investment Thesis, and Closing Statement. Each tab seeds different AI suggestions.
  3. 3AI suggestionsProperty-type-aware suggestion chips. Click one to insert it into the editor, then customize for your property. Suggestions also work for multi-property and portfolio docs (the panel reads the buildings' property types when the doc-level type is empty).

Lead with the strongest selling point — location advantage, below-market rents, strong tenancy, or value-add potential. Buyers skim the first paragraph.

8. Investment Highlights

Bullet-point list of the top investment features. The Key Metrics panel on the right configures the prominent stats that appear on the cover and on the Investment Highlights page itself.

Investment Highlights editor with the Key Metrics panel on the right
  1. 1Highlights editorBullet points covering financial advantages, value-add potential, market positioning, and unique features. AI suggestions feed inspiration.
  2. 2Key Metrics panelConfigure the 4-6 metrics shown prominently on the cover (e.g., Cap Rate, NOI, Price/SF, Occupancy). "Auto" metrics recalculate from your financials; "Custom" or "Preset" metrics are locked to what you type.

Lead with the strongest metric. If your cap rate is above market average, put that first. If the property is 100% occupied, lead with tenancy stability.

9. Location Highlights

Describe location advantages, nearby amenities, and area context. The Transportation panel on the right auto-finds nearby transit stations, airports, and major highways based on the property's coordinates.

Location Highlights editor with Transportation/Accessibility panel
  1. 1Location editorNeighborhood context, traffic patterns, nearby retailers, employment centers, demographic advantages. AI suggestions group by Strategic Position, Growth & Demographics, and Transportation.
  2. 2Transportation panelAutomatically populated from nearby transit stations, airports, and highways. Toggle items on/off to control what appears in the final document.

Specific distances read better than generic adjacency. "3 miles from Phoenix Sky Harbor Airport" beats "close to the airport."

10. Images & Media

Upload and organize the property photography that appears in your document. Four zone types control the page layouts in the final PDF.

Images & Media step with Cover, Single-Page, Multi-Image, and Property Video zones
  1. 1Cover ImageThe hero photo on the cover page. One image only — use your best exterior or aerial shot.
  2. 2Single-Page ImagesEach image gets its own full page in the document. Great for hero shots, aerials, or site plans that earn the full spotlight.
  3. 3Multi-Image PageGallery pages with up to 8 images in a grid layout. Perfect for interior photos and amenity shots that work well together.
  4. 4Property VideoPaste a YouTube, Vimeo, or self-hosted video URL. The video appears three places: a small "View Property Video" play badge on the cover, a matching link beside the Key Facts on the Property Summary, and an embedded player on your public Property Hub. Works on OMs, Sales Teasers, and Leasing Packages.

Upload photos at the highest resolution available. CREBuilder transcodes to JPEG for PDF compatibility (WebP and AVIF inputs are converted automatically). Landscape orientation works best for cover photos.

11. Maps

Branded maps for your document. The built-in Map Builder creates retail maps with business logos, custom styling, and professional annotations — all without leaving the app. For multi-property and portfolio docs, the Maps step also feeds the multi-marker portfolio map shown on the Location page.

Maps step showing saved map cards
  1. 1Map cardsSaved maps appear as cards with a preview thumbnail. Click any card to re-open the Map Builder editor.
  2. 2Create MapOpens the interactive Map Builder where you can search for businesses, drop logos, customize colors, adjust zoom, and annotate.

When you create a retail map, the Map Builder auto-detects nearby businesses and pre-loads their logos for you to drag onto the map — saves hours of work versus building one in PowerPoint.

12. Financial Scope

Before entering financial data, choose how much detail to include. This selection controls which financial pages appear in your final document. You can change this anytime if the deal evolves.

Financial Scope step with four mode cards
  1. 1Full FinancialsThe most comprehensive option. Rent roll + income & expenses + valuation + cash flow projections. Pick this when you have BOTH a rent roll AND expense numbers.
  2. 2Rent Roll OnlyTenant data + occupancy without detailed income/expense analysis. Pick this for NNN-leased properties where the tenant handles operating costs, or when you have rents but no expense data.
  3. 3Cap Rate & NOISimple valuation display showing Cap Rate, NOI, and Price. Pick this when your broker only gave you a price and a cap rate, no detailed rent roll.
  4. 4Skip FinancialsOmit all financial pages. Pick this for raw land deals, development sites, or situations where financials are shared separately under NDA.

When in doubt, start with Full Financials — it can always be dialed back. Land deals and pure dev sites are the only ones that should use Skip from the start.

13. Rent Roll

The rent roll is the backbone of your financial analysis — it feeds income calculations, occupancy metrics, and cash flow projections throughout the document.

Rent Roll step with type selector and Unit-by-Unit / Unit Mix options
  1. 1Type selector — Cash Flow vs Pro FormaMulti-Year Cash Flow projects income + expenses out 5-10 years with growth rates. Pro Forma compares in-place rents to projected stabilized rents side-by-side. Pick Cash Flow for stabilized deals with clean leases and growth assumptions. Pick Pro Forma when there's clear rent upside — vacant units to lease, below-market rents due for renewal, or planned renovations.
  2. 2Format — Unit-by-Unit vs Unit MixUnit-by-Unit lists each tenant or unit with their lease terms. Unit Mix groups by category (1BR/1BA, 2BR/2BA) with averaged rents. Pick Unit-by-Unit when you have <20 tenants and each lease matters individually (typical retail, office, industrial). Pick Unit Mix for 20+ multifamily units that share floor plans.

The columns and labels adapt to your property type. Multifamily defaults to Unit Mix format (Unit-by-Unit available if needed), Industrial shows clear height, Hospitality shows nightly rate + room count, Mobile Home Parks shows pad rent. The Rent Roll Only scope shrinks the table to just occupancy.

14. Income & Expenses

Build your property pro forma by adding additional income sources and operating expenses. Rental income flows in automatically from the rent roll. The resulting NOI drives the valuation metrics.

Income & Expenses step with Additional Income and Operating Expenses sections
  1. 1Additional IncomeNon-rental income like CAM Reimbursements, Parking Revenue, Laundry Income, Late Fees. Each line shows both In-Place and Pro-Forma amounts when applicable.
  2. 2Operating ExpensesProperty Tax, Insurance, Management Fee, Repairs & Maintenance, Utilities. Default categories pre-populate for convenience; add custom expenses with the "+ Add Expense" button.

If your property is NNN (triple-net), tenants pay most operating expenses — your expense section may be intentionally minimal. Property Tax can be auto-filled from public records via the Lookup button on the Property Data step.

15. Valuation & Cash Flow

Set valuation assumptions and review the auto-generated cash flow projection. Cap Rate, Cash-on-Cash Return, and multi-year NOI projections all derive from your rent roll, income/expenses, and the assumptions you set here.

Valuation step with Assumptions, Growth, Financing, and Reserves panels
  1. 1AssumptionsAnalysis Period (1-10 years), Exit Cap Rate, Turnover Rate. Drives the multi-year cash flow table.
  2. 2GrowthIncome and expense growth rates (per category and per line item). Used for the cash flow projection if you picked Multi-Year Cash Flow rent roll.
  3. 3FinancingOptional Loan Amount, Interest Rate, Amortization, Loan Term. When filled in, Cash-on-Cash Return and Debt Service appear on the projection.
  4. 4ReservesCapital Expenditure Reserve, Leasing Commissions, Tenant Improvement Reserve. Reduces projected NOI.

For Multi-Year Cash Flow rent rolls, the projection shows year-by-year growth. For Pro Forma rent rolls, it shows the in-place-to-stabilized step-up. Both modes auto-calculate the Cap Rate, NOI, and Price/SF metrics that appear elsewhere in the document.

16. Tenant Profiles

Add detailed profiles for your key tenants. Especially valuable for single-tenant net-lease properties or when tenant mix is a key selling point. Each populated profile gets a dedicated page in the document.

Tenant Profiles step
  1. 1Empty stateFor empty rent rolls (or property types where tenant detail isn't typical), this step shows an "Add First Tenant" button. Click to add a tenant profile manually.
  2. 2Tenant cardsEach tenant from your rent roll appears as an expandable card. Click to add company description, industry, year founded, headquarters, locations, credit rating, lease expiration, and logo.
  3. 3WALT (Weighted Average Lease Term)CREBuilder calculates WALT — the SF-weighted average years remaining across your leases — automatically from the Rent Roll lease end dates. (SF-weighting is the standard convention for multi-tenant retail and office.) WALT is the single most-asked metric for multi-tenant or NNN deals; longer WALT = more income certainty. Make sure every tenant has a Lease End Date for an accurate WALT.

Focus on credit tenants and anchor tenants — buyers want to see company details, credit ratings, lease terms, renewal options, and rent escalations for the largest tenants driving the property income. WALT and rent escalations matter even more than headcount.

17. Sales Comparables

Recent property sales in the area that support your asking price. Comparable sales help investors understand the market and validate the property valuation.

Sales Comparables step
  1. 1Empty stateNew docs land on an empty-state card with an "Add First Comparable" button. Click to open the entry form.
  2. 2Per-comp fieldsProperty name, address, sale price, sale date, cap rate, building size, price per square foot. All fields are optional — enter what you have.
  3. 3Selection conventionsIndustry convention: comps within the past 12 months, within a 5-10 mile radius, same asset class, and similar size band (±50% SF). Most OMs include 3-5 comparables for a representative market sample.

Choose comps that support your pricing. Include a mix slightly above and below your asking price to show fairness, with the average near your target cap rate. Buyers' analysts will reject comps that are stale (>12 months), off-asset-class, or wildly different in size.

18. Rental Comparables

Comparable lease rates from nearby properties — demonstrates that your rents are at, below, or above market. Particularly important for multifamily and retail with rolling lease expirations.

Rental Comparables step
  1. 1Empty state"Add First Comparable" button when empty. Each comp captures property name, address, rental rate, building size, and property type.

If your property has below-market rents, rental comps are your strongest tool to show value-add potential. Highlight the gap between in-place and market rates.

19. Market Overview

CREBuilder auto-generates market overview content using public data sources. The city description, population data, and economic facts pull automatically from Wikidata and census databases based on your property location.

Market Overview step with city description, market image, and Key Facts
  1. 1About textAuto-generated city/market description from Wikipedia/Wikidata. Edit freely — add local market knowledge, recent development activity, or specific submarket data.
  2. 2Market imageChoose a city skyline or area photo from the built-in image library, or upload your own.
  3. 3Key FactsData points like Population, Median Household Income, Employment Rate, Major Employers. Some facts auto-populate from census data; drag rows to reorder.

Auto-populate is owner-only — collaborators and admins viewing the doc won't accidentally overwrite saved content. If a teammate opens the doc and your auto-fetched text looks different, your saved version is the one preserved.

20. Contact Information

Your contact information for the closing page(s) of the document. The primary contact is pre-filled from your profile. Add co-listing agents from your team or enter their details manually for external co-brokers.

Contact Information step with primary contact card and co-listing slots
  1. 1Primary contactAuto-filled from your user profile. Changes here apply to this document only — your global profile is untouched.
  2. 2Co-listing agentsAdd team members or external contacts. When adding a team member, their full profile (title, phone, license, headshot, company logo) carries through automatically.

Your profile photo and company logo appear on the contact page. Make sure they look professional — update them under Settings → Profile.

21. Confidentiality

Confidentiality disclaimer and legal notice. CREBuilder ships with professionally-written defaults; you can also paste your brokerage's approved boilerplate.

Confidentiality step with rich-text editor pre-loaded with disclaimer language
  1. 1Disclaimer editorRich text editor pre-filled with standard CRE confidentiality language. Edit freely.
  2. 2TemplatesPre-written variants covering standard confidentiality, investment risk language, and broker authorization clauses.

Most brokerages have a standard disclaimer they use on every marketing piece. Ask compliance for the approved language and paste it once — future documents start from your custom default.

22. Review & Customize

The final step: preview your complete document, customize design, reorder/hide pages, and export to PDF. Every page renders in real-time exactly as it will appear in the downloaded file.

Review step with center preview, design panel, and page thumbnails
  1. 1Design panel (left)Fine-tune colors, logo size, contact info display, price/cap-rate visibility on the cover, and highlight text. Changes preview live in the center.
  2. 2Live preview (center)Full-size preview of each page. Click arrow keys or page thumbnails to navigate.
  3. 3Page thumbnails (bottom)Drag-and-drop to reorder. Click a page to see it in the main preview. Toggle visibility to hide pages from the final PDF.
  4. 4Swap TemplateSwitch theme themes anytime — all your content transfers instantly so you can try different designs.
  5. 5Download PDFGenerate and download as a high-quality PDF (Pro subscribers). Free Starter users see an "Upgrade to Download" button instead.

Pro subscribers can also publish the doc to a public Property Hub — a shareable web URL with embedded video, photos, and a contact form. Look for the Share button next to Download PDF.

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